Refund and Returns

Refund and Returns Policy for Mystic AI Art

Effective Date: 8/23/2024

1. Overview

At Mystic AI Art, we are committed to providing high-quality digital art products. Due to the nature of our products, which are delivered digitally, we maintain a strict no-refund policy. Please read this policy carefully before making a purchase.

2. No Refunds for Digital Products

All sales of digital products on mysticaiart.com are final. Once you have gained access to the purchased digital product(s) through download or delivery, we are unable to offer refunds, exchanges, or cancellations. By completing your purchase, you agree to these terms.

3. Exceptions

While we generally do not offer refunds, we may consider exceptions under the following circumstances:

  • Technical Issues: If you experience a technical issue that prevents you from accessing or downloading the digital product, please contact us within 7 days of purchase. We will work with you to resolve the issue, which may involve providing a replacement product or a refund at our discretion.
  • Defective Product: If the digital product is found to be defective (e.g., corrupted file or incomplete download), we may offer a replacement or refund. You must notify us within 7 days of purchase and provide detailed information about the issue.

4. How to Request an Exception

If you believe you qualify for an exception as outlined above, please contact us within the specified timeframe at:

Please include the following information in your request:

  • Your name and email address used for the purchase.
  • The order number and date of purchase.
  • A detailed description of the issue, including any error messages received.
  • Screenshots or other evidence to support your claim.

We will review your request and respond within 5 business days. If your request is approved, the refund will be processed to your original method of payment within 10 business days.

5. Changes to This Policy

We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.

6. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Mystic AI Art
1030 North Rogers Lane, Ste 121 1160
Raleigh, NC 27610
Email: info@mysticaiart.com